Ada focuses on building pipeline more efficiently on their path to profitability. As part of this, Ada shifted from mass outbound to highly personalized outbound. However, the data in Ada's CRM used for finding accounts, ranking accounts and personalizing outbound was inconsistent. Reps had to double-check it all - or find it manually online.
As a result, reps would spend up to a day per week doing account research to find the best accounts and create highly personalized messaging. They would research across LinkedIn, news articles, careers pages, support centres, support chatbots, etc.